Complaints

Complaint Procedure

At Byte by Byte Ltd, we are dedicated to delivering exceptional communication solutions and take great pride in ensuring a positive experience for our customers. If you are dissatisfied in any way, we encourage you to get in touch with us as soon as possible so we can address your concerns and make things right. While we hope you'll never need it, our complaints procedure is outlined below should you wish to make a complaint.

Step One - Letting Us Know

To contact us with a complaint, you can email us at support@bytebybyte.co.uk or call us on 01737 934 260. Please provide your name, company, account number, a detailed description of your complaint, and your contact details so we can respond promptly. We aim to resolve your issue as soon as we receive it. If that's not possible, we will respond by the close of business on the next working day. Should it take longer to resolve, we will keep you updated daily until a solution is found.

Step Two - Escalating your complaint

If you are unhappy with how your complaint is being handled, you can escalate it to our management team at any time. They will respond to you within two working days

Step Three - Further support

Once you have submitted a complaint, we have eight weeks to resolve it. If you are still dissatisfied after this period, you have the option to escalate the matter to the Communications Ombudsman.
Post: Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU
Phone: 0330 440 1614
Fax: 0330 440 1615
Email: enquiries@os-communications.org
Online: www.ombudsman-services.org