Hosted Voice & VoIP Solutions in Surrey | Business Phone Systems
Transform Your Business Communications
Still paying for expensive traditional phone lines? Struggling with inflexible phone systems? It’s time to upgrade to hosted voice.
At Byte by Byte Ltd, we provide reliable, cost-effective VoIP (Voice over Internet Protocol) and hosted voice solutions tailored to Surrey businesses. Based in Redhill, we help local companies modernise their communications, reduce costs, and empower remote and hybrid working.
Whether you’re a small business looking to replace outdated phone lines or a growing company needing a scalable solution, our hosted voice services deliver professional communication capabilities without the high costs and complexity of traditional phone systems.
Why Choose Hosted Voice:
- Reduce phone costs by up to 60%
- Work from anywhere with the same phone number
- Advanced features included as standard
- No expensive on-site equipment
- Quick and easy setup
- Scalable as your business grows
What Is Hosted Voice?
Understanding Hosted Voice / VoIP
The Basics: Hosted voice (also called VoIP or cloud telephony) means your phone system runs in the cloud rather than requiring expensive equipment in your office. Calls are made over your internet connection instead of traditional phone lines.
How It Works:
- Your phones connect to the internet (not phone lines)
- Calls are routed through our secure cloud platform
- You get a professional phone number (or keep your existing number)
- Advanced features are managed through a simple online portal
- Make and receive calls from desk phones, computers, or mobiles
The Result: Professional business communications without the cost, complexity, or limitations of traditional phone systems.
Our Hosted Voice Services
Business VoIP Phone Systems
Complete Phone System in the Cloud: Everything your Surrey business needs for professional communications.
What’s Included:
- Professional phone numbers (local, national, or 0800)
- Advanced call handling and routing
- Voicemail with email notification
- Call recording (where needed)
- Web-based management portal
No Upfront Costs: Unlike traditional phone systems requiring thousands in equipment, hosted voice has minimal setup costs.
Microsoft Teams Phone Integration
Use Teams as Your Phone System: Already using Microsoft Teams? Transform it into a complete phone system.
Teams Phone Benefits:
- Make and receive external calls through Teams
- Single app for chat, video, and phone calls
- Seamless user experience
- Mobile and desktop compatibility
- Integration with other Microsoft 365 tools
- Perfect for hybrid working
What We Provide:
- Teams Phone licence procurement
- Calling plan configuration
- Phone number provisioning and porting
- Call routing and auto-attendant setup
- User training
- Ongoing management and support
Hosted PBX Solutions
Traditional Functionality, Cloud Benefits: Prefer traditional desk phones? Our hosted PBX gives you all the features of an enterprise phone system without the expensive hardware.
Features Include:
- Multi-line support
- Call transfer and forwarding
- Conference calling (up to 250 participants)
- Hunt groups and queues
- IVR (Interactive Voice Response)
- Music on hold
- Caller ID and call screening
- Extension dialling
- Do not disturb
Supported Devices:
- Desk phones (Yealink, Polycom, Cisco)
- Softphones (computer-based)
- Mobile apps (iOS and Android)
- Mix and match as needed
Mobile Integration
Your Business Number on Your Mobile: Never miss important calls, even when away from your desk.
Mobile Features:
- Make and receive calls using business number
- Dedicated mobile app
- Seamless handover between devices
- Contact synchronization
- Voicemail access
- SMS capability (where available)
Perfect For:
- Sales teams on the road
- Remote workers
- Engineers and field staff
- Directors and managers
Key Features & Benefits
Crystal-Clear Call Quality
HD Voice Technology: Our network infrastructure ensures exceptional call quality so your Surrey business sounds professional.
Auto-Attendant (Digital Receptionist)
Professional Call Handling: Greet callers professionally and route them to the right person or department.
Auto-Attendant Features:
- Custom greetings (recorded by you or professional voice)
- Menu options (“Press 1 for Sales, 2 for Support”)
- Time-based routing (office hours vs out-of-hours)
- Holiday schedules
- Overflow to voicemail or mobile
Example Setup:
"Thank you for calling [Your Business].
For sales, press 1.
For support, press 2.
For accounts, press 3.
Or stay on the line to speak with our reception."Call Recording
Record Important Calls: Essential for training, quality assurance, and record keeping.
Recording Options:
- Record all calls automatically
- Record specific extensions
- On-demand recording (user-initiated)
- Secure storage with easy retrieval
- Compliance-friendly
Use Cases:
- Customer service quality assurance
- Training new staff
- Dispute resolution
- Compliance and regulatory requirements
Voicemail to Email
Never Miss Important Messages: Voicemails delivered directly to your email inbox.
How It Works:
- Caller leaves voicemail
- Audio file sent to your email
- Notification on mobile device
- Listen from anywhere
- Forward to colleagues if needed
Benefits:
- Check voicemails without dialling in
- Respond faster to important messages
- Archive critical voicemails
- Share with team members
Call Forwarding & Routing
Flexible Call Management: Ensure calls reach the right person, wherever they are.
Routing Options:
- Forward to mobile when away from desk
- Simultaneous ring (desk phone and mobile)
- Sequential ring (desk first, then mobile)
- Time-based forwarding (different routes for business hours)
- Follow-me routing
Why Surrey Companies Choose Hosted Voice
Reduce Your Phone Bills: Most Surrey businesses save 40-60% on their communications costs.
How You Save:
- No expensive PBX hardware to purchase
- Minimal installation costs
- Lower per-minute call charges
- Free UK landline calls (on most plans)
- Reduced line rental costs
- No maintenance contracts
- Combine voice and data on single internet connection
Support Remote & Hybrid Working
Work From Anywhere: Perfect for Surrey businesses embracing flexible working.
Remote Working Features:
- Same phone number wherever you work
- Mobile app for business calls
- Professional appearance from home
- Seamless transition between office and remote
- Collaborate via video and chat
- No need for call forwarding complications
Ideal For:
- Hybrid working arrangements
- Remote sales teams
- Multi-site businesses
- Home-based workers
- Hot-desking environments
Professional Image
Sound Like a Larger Business: Advanced features that were once only available to large enterprises.
Professional Features:
- Auto-attendant greets callers
- Music or messages on hold
- Voicemail services
- Extension numbers
- Conference calling
- No missed calls (forwarding to mobile)
First Impressions Matter: Your phone system is often the first contact point with customers. Make it count.
Scalability & Flexibility
Grow (or Shrink) Easily: Add or remove users in minutes, not weeks.
Easy Scaling:
- Add new users online in minutes
- No additional hardware required
- Pay only for active users
- Temporary staff? Easy to add/remove
- Seasonal fluctuations? No problem
Business Changes:
- Opening new office? Same phone system
- Closing location? Keep the numbers
- Acquisition? Integrate easily
- Downsizing? Reduce users without penalties
Disaster Recovery & Business Continuity
Never Miss a Call: Your phone system keeps working even if your office doesn’t.
Resilience Features:
- Cloud-based means no on-site equipment to fail
- Calls forward to mobiles if internet drops
- Work from anywhere in emergencies
- No single point of failure
- Automatic failover
Real-World Scenarios:
- Power cut? Calls forward to mobiles automatically
- Flooded office? Work from home with full phone access
- Snow day? Everyone works remotely with same system
- Building evacuation? Communications unaffected
Getting Started with Hosted Voice
Our Implementation Process
1. Free Consultation & Needs Assessment
- Discuss your current phone system
- Understand call volumes and patterns
- Identify must-have features
- Number of users and locations
- Budget and timeline
2. Solution Design & Quotation
- Recommend appropriate solution
- Transparent pricing
- Equipment requirements (if any)
- Implementation timeline
- No-obligation quote
3. Number Porting (If Applicable)
- Keep your existing phone numbers
- We handle the entire porting process
- Coordinate with current provider
- Minimal or zero downtime
- Test before final cutover
4. Setup & Configuration
- Configure hosted PBX
- Set up user accounts
- Configure auto-attendant and routing
- Set up voicemail
- Configure call recording (if required)
- Test all features
5. Installation (If Required)
- Deliver and install desk phones
- Configure network for optimal quality
- Install softphones on computers
- Set up mobile apps
- On-site support in Surrey if needed
6. Training
- User training on new system
- Administrator training
- Documentation provided
- Ongoing support
7. Go Live & Support
- Carefully planned cutover
- On-site support during transition (if needed)
- Post-implementation support
- Fine-tuning as needed
Typical Timeline:
- Small business (5-10 users): 1-2 weeks
- Medium business (10-25 users): 2-3 weeks
- Larger or complex: 3-4 weeks
Common Use Cases
Professional Services
Solicitors, Accountants, Consultants:
- Professional image with auto-attendant
- Call recording for compliance
- Mobile apps for client calls when out of office
- Conference calling for client meetings
- Secure and confidential
Healthcare Practices
Dental Practices, Clinics, Therapists:
- Appointment reminders via phone
- Call queuing during busy periods
- Voicemail for out-of-hours emergencies
- Multiple lines for reception
- GDPR compliant call recording
Retail & Hospitality
Shops, Restaurants, Hotels:
- Multiple locations, one phone system
- Take orders over the phone
- Customer service queues
Construction & Trades
Builders, Plumbers, Electricians:
- Mobile app for site workers
- Never miss quotes and new jobs
- Professional voicemail when on site
- Forward to mobile automatically
- Simple to use
Estate Agents & Property
Letting Agents, Property Management:
- Track calls from different marketing channels
- Auto-attendant routes landlord vs tenant calls
- Call recording for compliance
- Conference calls for negotiations
Remote-First Businesses
Digital Agencies, Consultancies:
- Team spread across Surrey and beyond
- Professional phone presence without office
- Collaborate via integrated video
- One number, many locations
- Support hybrid working
Frequently Asked Questions
What internet speed do I need for VoIP?
For good quality, we recommend at least 100kbps upload and download per concurrent call. A typical small business with 5-10 users and 3-4 concurrent calls needs at least 1-2Mbps dedicated to voice. We assess your internet connection during consultation and recommend upgrades if needed.
Can I keep my existing phone numbers?
Yes! We can port your existing numbers to our hosted voice platform. The process typically takes 10-15 working days and we manage the entire process. In most cases, you’ll have zero downtime during the transfer.
What happens if my internet goes down?
You can access your phone system from anywhere with internet, so you could work from home or another location, or use a mobile hotspot.
Do I need to buy special phones?
Not necessarily. You have three options:
- Use desk phones (we can supply or you may use existing compatible phones)
- Use softphones on your computer
- Use mobile apps on your smartphone
Many Surrey businesses use a mix of all three depending on the role.
How long does it take to set up?
For a small business (5-10 users), we can typically have you up and running within 1-2 weeks. This includes configuration, any hardware delivery, and training. Number porting adds 10-15 working days but we can give you temporary numbers to use immediately.
Is call quality as good as traditional phone lines?
When properly configured with adequate internet bandwidth, VoIP call quality often exceeds traditional phone lines. We use HD voice technology and quality of service (QoS) configuration to ensure crystal-clear calls.
Can I record calls for compliance?
Yes, call recording is available. Recordings are stored securely in the cloud and easily retrieved when needed. We ensure the system complies with UK call recording regulations.
What if we need support?
As a Redhill-based company, we’re on hand to support Surrey businesses. Support is included in your monthly fee via phone, email, or remote access. For managed service clients, phone system support is integrated with your IT support.
Can we try before committing?
Our plans don’d have a minimum term, meaning you can add and remove services as you wish. This allows you to fully test the system, ensuring it matches your requirments, if not you’ll only pay for what you use up until that point in time.
How does pricing work as we grow?
Simply add new users through the online portal (or contact us). You’ll be charged the per-user fee for new users from their activation date.
Getting Started
Free Consultation
Let’s Discuss Your Needs:
- 30-minute consultation (no obligation)
- Understand your current phone system costs
- Recommend appropriate solution
- Answer all your questions
Book Your Free Consultation:
📞 Phone: 01737 934 260
📧 Email: sales@bytebybyte.co.uk
Next Steps
1. Consultation
- Discuss requirements
- Assess current setup
- Understand usage patterns
2. Proposal
- Detailed quote
- Feature recommendations
- Implementation plan
- Transparent pricing
3. Trial (Optional)
- Test the system
- Evaluate features
- Train key users
- Make informed decision
4. Implementation
- Number porting (if needed)
- System configuration
- Installation & training
- Go live with support
5. Ongoing Support
- Regular check-ins
- Feature optimisation
- Add users as needed
- Continued support
Ready to Modernise Your Business Communications?
Stop paying too much for outdated phone systems. Upgrade to flexible, feature-rich hosted voice from Byte by Byte.
Contact us today:
📞 Call: 01737 934 260
📧 Email: sales@bytebybyte.co.uk