Ad-hoc IT Support

Expert IT support and repairs for businesses and homes across Redhill, Reigate, and Surrey

IT Support & Computer Repairs in Surrey | Fast, Reliable Service

Professional IT Support When You Need It Most

Whether your laptop won’t start, your network has stopped working, or you’re facing a mysterious error message, Byte by Byte is here to help. Based in Redhill, we provide fast, professional IT support and computer repairs to businesses and homes throughout Surrey.

Our experienced technicians diagnose and resolve IT issues quickly and efficiently, with clear communication every step of the way. From simple repairs to complex technical challenges, we have the expertise to get you back up and running.

Why Choose Our IT Support:

  • Fast diagnosis and transparent quotes
  • Experienced, qualified technicians
  • On-site or remote support options
  • Regular updates on progress
  • Honest advice – we’ll never sell you something you don’t need
Comprehensive IT Support Across Surrey

Our IT Support Services

Computer & Laptop Repairs

Is your computer running slowly, won't start, or displaying error messages? Our technicians can diagnose and repair:

  • Hardware failures (hard drives, RAM, motherboards)
  • Screen replacements and repairs
  • Power supply issues
  • Overheating problems
  • Physical damage repairs
  • Data recovery from failed drives
  • Laptop keyboard and trackpad repairs

We work with all major brands including Dell, HP, Lenovo, Apple MacBooks, and custom-built PCs.

Network Troubleshooting & Setup

Network problems can bring your business to a standstill. We provide:

  • WiFi network installation and optimisation
  • Network troubleshooting and repairs
  • Router and switch configuration
  • Network security hardening
  • Ethernet cabling and infrastructure
  • VPN setup for remote workers
  • Network performance optimisation

Whether you're in Redhill, Reigate, or anywhere across Surrey, we can get your network running smoothly.

Virus & Malware Removal

Infected with a virus, ransomware, or malware? We'll clean your system and restore it to full health:

  • Complete virus and malware removal
  • System restoration and cleaning
  • Security software installation
  • Prevention strategies and advice
  • Data recovery where possible
  • Security audit after cleaning

Don't let malware compromise your data or privacy – we'll sort it quickly and professionally

Software Installation & Configuration

Setting up new software or troubleshooting existing applications:

  • Operating system installation and upgrades
  • Microsoft Office and business software setup
  • Antivirus and security software
  • Email client configuration
  • Cloud storage setup (OneDrive, Google Drive, Dropbox)
  • Software licensing and compliance
  • Application troubleshooting

Hardware Upgrades

Boost your computer's performance with expert hardware upgrades:

  • RAM upgrades for improved performance
  • SSD upgrades for faster boot times
  • Graphics card upgrades
  • Hard drive replacements and upgrades
  • Monitor setup and configuration
  • Peripheral installation

We'll advise on cost-effective upgrades that deliver real improvements.

Remote IT Support

Many issues can be resolved remotely, saving you time and money:

  • Secure remote desktop support
  • Software troubleshooting
  • Configuration assistance
  • Email and connectivity issues
  • Password resets and access problems
  • Quick fixes without the wait

Our remote support service means faster resolution for many common problems.

IT Support for Surrey Businesses

Business IT Support

Running a small business in Surrey? We understand that IT downtime costs money. Our business IT support services are designed to get you back to work quickly:

On-Demand Support

Pay-as-you-go support for businesses that don’t need a full managed service:

  • No contracts or commitments
  • Fair, transparent hourly rates
  • Priority scheduling for urgent issues
  • On-site or remote support

Server Support & Maintenance

Keep your business servers running smoothly:

  • Server troubleshooting and repairs
  • Windows Server support
  • Server backup configuration
  • Performance optimisation
  • Server migration services

Email & Microsoft 365 Support

Email problems causing headaches? We can help:

  • Email setup and configuration
  • Microsoft 365 administration
  • Email migration services
  • Spam and security filtering
  • Mobile device email setup

Printer & Peripheral Support

  • Network printer installation
  • Printer troubleshooting
  • Driver installation and updates
  • Scanner and multifunction device setup
IT Support for Homes Across Surrey

Home IT Support

Technology should make life easier, not more complicated. We provide friendly, patient IT support for home users:

Home Computer Repairs

  • Slow computer repairs and tune-ups
  • Laptop screen replacements
  • Home PC upgrades
  • Gaming PC troubleshooting
  • Data backup advice

Home Network Setup

  • WiFi network installation
  • Smart home device setup
  • Printer sharing configuration
  • Internet connectivity troubleshooting
  • Network security for home users

Training & Advice

Not sure how to use a particular feature? We’re happy to show you:

  • One-on-one training sessions
  • Help with new devices
  • Internet safety advice
  • Software tutorials
  • Device synchronisation
Transparent IT Support Pricing

Pricing

Remote Support

From £65 + VAT per hour

  • Ideal for software issues
  • Fast resolution
  • No travel time

On-Site Support

From £65 + VAT per hour (plus call-out fee)

  • First-hour minimum
  • Surrey-wide coverage
  • Same-day availability for urgent issues

Computer Repairs

Quote provided after diagnosis

  • Free diagnosis with repair
  • Fixed-price repairs where possible
  • No hidden charges

Emergency Support: Available outside business hours (premium rates apply)

How Our IT Support Works

Our Process

1. Contact Us

Call, email, or message us with your IT problem. We’ll discuss the issue and advise on the best approach.

2. Diagnosis

We’ll diagnose the problem, either remotely or on-site at your Surrey location. You’ll receive a clear explanation of the issue.

3. Transparent Quote

Before we proceed, you’ll receive an honest quote with no hidden charges. We only proceed with your approval.

4. Repair & Resolution

Our technicians resolve the issue efficiently, keeping you updated on progress.

5. Testing & Handover

We thoroughly test the repair and ensure everything is working properly before returning your system.

6. Follow-Up

We check in after the repair to ensure you’re completely satisfied.

Trusted IT Support in Surrey

Why Choose Byte by Byte for IT Support?

Local & Accessible

Based in Redhill and serving all of Surrey, we’re never far away when you need us. Same-day on-site support is available for urgent issues.

Experienced Technicians

Our team has years of experience diagnosing and repairing IT issues. We’ve seen it all and know how to fix it efficiently.

Clear Communication

We explain technical issues in plain English, provide realistic timelines, and keep you informed throughout the repair process.

Honest Pricing

No hidden charges, no surprises. We provide transparent quotes before starting work and only charge for what we’ve agreed.

Quality Repairs

We don’t cut corners. All repairs are carried out to the highest standards, and we stand behind our work.

Fast Turnaround

We understand you need your technology working. We aim to complete most repairs within 24-48 hours, with same-day service available for urgent issues.

Service Area

We provide on-site IT support and computer repairs throughout Surrey, including:

  • Redhill
  • Reigate
  • Crawley
  • Horley
  • Dorking
  • Leatherhead
  • Epsom
  • Banstead
  • Caterham
  • Oxted
  • Salfords
  • Earlswood
  • And surrounding areas

Remote support is available throughout the UK.

Frequently Asked Questions

How quickly can you help with urgent issues?

For urgent business issues, we aim to respond the same day. Home support is typically available within 24-48 hours, though same-day service is often possible.

Do you offer a warranty on repairs?

Yes, all our repairs come with a 30-day warranty on parts and labour. We stand behind our work.

Can you recover data from a failed hard drive?

We can attempt data recovery in many cases. Success depends on the type and extent of the failure. We'll assess your situation and provide honest advice.

Do you work with Apple Mac computers?

Yes, we support both Windows PCs and Apple Mac computers, as well as Linux systems.

What if my computer is too old to repair economically?

We'll always provide honest advice. If a repair isn't cost-effective, we'll recommend alternatives, including helping you select and set up a replacement.

Can you come to my home/business?

Absolutely. We provide on-site support throughout Surrey. Many issues can also be resolved remotely if you prefer.

Need IT Support in Surrey?

Get IT Support Today

Don’t let IT problems slow you down. Contact Byte by Byte for fast, professional IT support and computer repairs.

Get in Touch:

Opening Hours:

  • Monday – Friday: 9:00am – 5:00pm
  • Emergency support available 24/7 for managed service clients
Get Started